Refund policy
At Fior Balm, customer satisfaction is important to us.
Returns
You may request a return within 14 days of receiving your order.
To be eligible for a return:
- the item must be unused;
- in its original packaging;
- in resellable condition.
To initiate a return, please contact us at:
Please include your order number in your request.
Customers are responsible for return shipping costs unless the item arrived damaged or incorrect.
Non-Returnable Items
Due to hygiene reasons, opened or used skincare products cannot be returned unless defective.
Refunds
Once your return is received and inspected, we will notify you regarding the approval or rejection of your refund.
If approved, refunds are processed to the original payment method within 5–10 business days.
Damaged or Incorrect Orders
If your order arrives damaged or incorrect, contact us within 48 hours of delivery with photos at: